Overview
My Role at JP Morgan Chase
At JPMorgan Chase, I served as a UX Designer on the Customer Identity and Authentication team, where I led design efforts to enhance secure login, identity verification, and account recovery experiences. My work focused on simplifying complex security flows while ensuring compliance, accessibility, and a seamless user experience across web and mobile platforms.
I work directly with the VPs, Sr. UX Designers and Content Designers at JPMorgan Chase & Co., initially going through a comprehensive study understanding the process of authenticating one’s identity on behalf of new and existing JPMorgan Chase & Co. customers. The design(s) below displays the final deliverables that a new or existing Chase customer would experience once they are fully integrated with the Chase products.
Desktop & Mobile
JP Morgan Chase
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UX Designer for Customer Identity & Authentication Team
Why Template
Helps uncover the reasons behind a design decision or user need. It focuses on understanding the purpose and motivations by asking questions. The Why Template ensures every design decision aligns with real needs and meaningful outcomes.
Problem Statement
Problem assessment is the process of understanding the issue you’re trying to solve. It involves identifying. This helps ensure the design solutions are focused, user-centered, and address the real needs effectively.
Disclaimer: Due to the sensitive nature of the NDA work for JPMC, I’m unable to showcase the majority of the work online. Additional work is available upon request.